Features FAQ’s : 

How can I get installation support?

Ans:
Contact with our experts.

What information do I need to check out?

Ans:
Which are required to input as a buyer.

What are you selling?

Ans:
We are selling our best efforts through HL purifiers.

How much time taking for filling the storage?

Ans:
It’s depending on water force.

How many filtration stages have?

Ans:
Marina Deluxe has 16 stages.
Marina Lite has 16 stages.
Marina has 16 stages.
Spring Deluxe has 14 stages.
Spring has 12 stages.
Dew has 11 stages.
Dew Lite has 9 stages.
Drop has 3 stages.

How many storage capacities have?

Ans:
Marina Deluxe has 8 liters.
Marina Lite has 8 liters.
Marina has 12 liters.
Spring Deluxe has 12 liters.
Spring has 12 liters.
Dew has 12 liters.
Dew Lite has 12 liters.
Drop has 16 liters.

Is it food grade?

Ans:
Yes!

Should I buy HL Purifier on right from your site?

Ans:
Yes!

Can you provide additional filter for me?

Ans:
No!

Can I change my existing purifier to HL Purifier?

Ans:
Yes!

Do you offer a free trial?

Ans:
No!

Does it work in DC current?

Ans:
Yes!

How does HL Purifier works?

Ans:
HL Water Revision System removes harmful contaminates which are not be visible to the naked eye, dissolve bio-chemical reactions at any temperature, maintain natural minerals in water, and also maintain pH level of water as per WHO recommendation. WRS dual UV system deactivate 99.9% microorganisms which are present in water.

Why should I choose HL Purifier?

Ans:
A HL water purifier provides safety from life-threatening waterborne diseases that may be caused by ingesting contaminated water at home. HL water purifiers provide you natural mineral water without wasting a single drop of water with less than one unit power consumption.

How many times will get free services?

Ans:
You will be got 4 free services in a first year.

Do I have to pay extra fee for the services after one year?

Ans:
Yes! You will be charged standard rates for use of HL Services.

How can I get your support?

Ans:
I am grateful for your help. Please visit our contact us.

What does the guarantee cover?

Ans:
6 months from purchase date if product is not working or any technical default. It will replaceable not return. The guarantee is not covered for physical damages/stolen/electric shock and if warranty seal is broken.

Return & Exchanges FAQ’s :

What is your return / exchange policy?

Ans:
We want you to love what you ordered, but if something is not right, let us know. You may exchange the product.

How many days do I have to return / exchange a product?

Ans:
You have only 14 days to exchange a product.

How can I return / exchange a product I purchased online?

Ans:
Take a copy of the order sheet and circle the product you are returning. 2. Pack the item you wish to return in the original delivery package, please ensure that the product is unused and in the same condition as you received it in and all the tags of the product are in place.

Can I return / exchange a product that I bought online to a HL store?

Ans:
Yes!

What is your return / exchange policy for product purchased in store?

Ans:
Kindly carry the invoice copy along with the unused products.

How long does it take for a refund to be issued?

Ans:
14 days

Payments FAQ’s :

How can I pay for your products?

Ans:
Accept Cards, Net banking, Wallets, UPI and cash on delivery.

How can I pay for services after one year?

Ans:
A credit card/cash or online you can pay at receiving service time.

Is your product purchased with one-time payment?

Ans:
Yes!

Can I get a refund after purchasing your product?

Ans:
If you purchased a product from HL Appliances site or HL Store, you can request a return. You’ll then find out if your product is eligible for a return.

How do I add a payment method?

Ans:
Accept Cards, Net banking, Wallets, UPI and cash on delivery.

Why is my credit card not working?

Ans:
Your credit card may be declined if you don’t have enough available credit for the transaction. You can’t make a payment right away to free up some available credit, unless the card is linked to your checking account, so it’s best to use another payment method if you experience this problem.